Colombia's Comisión de Regulación de Comunicaciones (CRC) adopted measures on 2026-08-10 allowing users affected by the earthquake to suspend internet, phone, and television services for up to six months without paying reconnection or reactivation charges. ^[1] The Colombian Communications Regulatory Commission (CRC) established temporary measures allowing earthquake victims to suspend internet, telephone, and television services for up to six consecutive months without paying reconnection or reactivation fees. ^[2] The Comisión de Regulación de Comunicaciones (CRC) announced that users affected by the 10 August earthquake can cancel or suspend telecom services without paying penalties for breach of permanence clauses, a measure valid for up to six months. ^[3] During the suspension period, the CRC froze the minimum permanence clause, so the suspension time does not renew or extend the contract term. ^[4] The CRC allows affected users to cancel fixed service contracts early without paying the remaining permanence clause balance if termination is directly related to the earthquake's effects, and if families moved and the operator cannot provide service at the new location, they can terminate immediately without permanence charges. ^[5] The CRC's measures apply to affected users listed in the Registro Único de Damnificados (RUD) or who can prove their property was destroyed, left uninhabitable, damaged, or abandoned due to the earthquake. ^[6] Earthquake victims can cancel fixed-line services in advance without assuming the pending balance of a minimum duration clause, provided the termination is directly related to the effects of the earthquake. ^[7] The benefits apply to users appearing in the Unique Registry of Victims (RUD) or those who can demonstrate that the property where they had a contract was destroyed, uninhabitable, damaged, or temporarily or definitively abandoned as a consequence of the disaster. ^[8] The relief measures aim to facilitate the situation of families affected by the emergency and ensure that exceptional conditions caused by the disaster do not translate into greater economic burdens for users. ^[9] An earthquake struck Colombia on 10 August (year not specified in the article), prompting the Comisión de Regulación de Comunicaciones (CRC) to announce a series of temporary telecom relief measures for affected users. ^[10] The CRC confirmed that the measures apply in municipalities across 15 affected departments (Antioquia, Bolívar, Caldas, Cauca, Chocó, Cundinamarca, Huila, Nariño, Norte de Santander, Putumayo, Quindío, Risaralda, Sucre, Tolima, Valle del Cauca) and expire on 31 December of the current year. ^[11] The CRC said that beneficiaries must meet at least one condition: be included in the Registro Único de Damnificados (RUD) maintained by the UNGRD, demonstrate that the property where they received the service was destroyed, damaged, or uninhabitable, or have relocated temporarily or permanently because of the disaster. ^[12]