{ "story_id": "fe77cfc74934a13a34c225061d8b7bba", "desk": "drm3", "revision": 1, "published_at": "2026-09-02T14:07:30.000Z", "content_hash": "c71305090ee3c14537320d3b409dc4ea5eb60fd62ae0c7b28b9d84db357a07a2", "hash_basis": "sha256 over `headline\\ndek\\nprose`, plus `\\n` + the canonical citations JSON when any source is placed, plus `\\n#blog` for blogs", "basis": { "headline": "Colombia Regulator Allows Earthquake Victims to Suspend Telecom Services for Six Months Without Fees", "dek": "Colombia's Communications Regulator allows earthquake victims to suspend internet, phone, and TV services for six months without reconnection fees.", "prose": "The Colombian Communications Regulatory Commission (CRC) established temporary measures allowing earthquake victims to suspend internet, telephone, and television services for up to six consecutive months without paying reconnection or reactivation fees. [^1]\n\nThe Comisión de Regulación de Comunicaciones (CRC) announced that users affected by the 10 August earthquake can cancel or suspend telecom services without paying penalties for breach of permanence clauses, a measure valid for up to six months. [^2]\n\nThe Colombian Communications Regulatory Commission (CRC) warned on an unspecified date in 2026 about possible imbalances in telecommunications market competition following structural changes, including the Tigo and Movistar integration. [^3]\n\nEarthquake victims can cancel fixed-line services in advance without assuming the pending balance of a minimum duration clause, provided the termination is directly related to the effects of the earthquake. [^4]\n\nThe benefits apply to users appearing in the Unique Registry of Victims (RUD) or those who can demonstrate that the property where they had a contract was destroyed, uninhabitable, damaged, or temporarily or definitively abandoned as a consequence of the disaster. [^5]\n\nThe relief measures aim to facilitate the situation of families affected by the emergency and ensure that exceptional conditions caused by the disaster do not translate into greater economic burdens for users. [^6]\n\nAn earthquake struck Colombia on 10 August (year not specified in the article), prompting the Comisión de Regulación de Comunicaciones (CRC) to announce a series of temporary telecom relief measures for affected users. [^7]\n\nAccording to a document known by Caracol Radio, the CRC indicated that Comcel (Claro) concentrates 53% of accesses and 59% of billed values in the mobile services market. [^8]\n\nThe CRC stated that a potential coordination between the two large operators could generate a contraction of up to 41.5% in consumer surplus. [^9]\n\nThe CRC warned that the current situation could generate conditions for eventual coordination between the main actors in the market. 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